Refund policy

RETURN POLICY

• An Order Number or receipt is required for all returns and exchanges.
• There is NO refund or exchange on any food items, gift items or Gift Baskets.
• All clearance items, jewelry, hats, artwork, pottery, and books are final sale.
• We do not provide warranty on any cooking ware and cutting boards.
• Due to the intimate nature of beauty & hygiene products, these items are considered "Final sale". Customers are encouraged to contact the original maker for more assistance.
• Gift Cards and E-Gift Certificates are not redeemable for cash, lost or stolen gift cards cannot be re-issued.
• Refunds and exchanges must be within 14 days of purchase. If shipping is required on the return of the product, the customer is responsible for the associated fees.
• For items received from an online order that have arrived broken, please send photo documentation of the damages to hello@provisionsmarket.ca along with your order number within 24 hours of receipt.
• You should expect to receive your refund once we received and verify the returned order.
• No exchanges will be issued or accepted over 14 days of purchase.
• We guarantees to ship out the orders as soon as possible including frozen and fresh produce as directed by customers; however, We are not liable for packages that are arrived, but not picked up from the post office or PO boxes by customers.

CHRISTMAS RETURN POLICY (IN STORE & ONLINE):

• See above for Return Policy.
• Special orders are subjected to 50% deposits and deposits are non-refundable.
• Special orders cannot be guaranteed to arrive before Christmas day.
• Purchases made between October 19- December 24th cannot be exchanged or returned until January 12th.
• We check all breakables before they leave the store - once they leave the store they are your responsibility and are non-returnable if broken.
• Items bought for staging purposes will incur a 20% restocking fee upon return.
• Items cannot be put on hold without full payment between December 1st - 31^st.